Jami Ojala

Full-time

Owned Finland's national grant pipeline across Ministry of Education and Culture state aid and EU programmes (Erasmus+, CERV), and led internal AI adoption.

• National organisational infrastructure and grant pipeline (Ministry of Education and Culture state aid, EU programmes like Erasmus+ and CERV, and municipal funding) for the whole of Finland; ~30% time contracted to Savon Nuoret Kotkat Piirijärjestö Ry for regional administration.
• Multi-year state-aid and EU proposals (Erasmus+, CERV), municipal funding, reporting, compliance, and budget follow-up.

• Grant strategy
• EU & state grants
• Operations
• Finance ops

Full-time

Delivered 20+ camps and trainings annually for 500+ participants.

• Owned event budgets, vendor selection, logistics, and post-event reporting.
• Cross-functional delivery across volunteer leaders, partner organisations, and municipal stakeholders.

• Event production
• Program design
• Stakeholder management
• Budgeting

Elected office · International

Stepped into political and legal responsibility at 22, the year a 100-year-old federation lost its Secretary General, half its Presidium, and held its first statutory congress in seven years.

• Elected at the 2023 Extraordinary Congress following the removal of the Secretary General, multiple Presidium resignations, and the federation's first statutory congress in seven years.
• Chaired monthly Presidium meetings through restructuring; held political and legal responsibility for decisions on finances, staffing, governance, and cross-border compliance.

• Governance
• Crisis leadership
• International relations
• Financial oversight

Volunteer · Brussels

Translated operations needs into funding language. Promoted to Vice President from this seat.

• Joined during IFM-SEI's centenary year. Started in admin/logistics support, grew into operational responsibility.
• Event logistics, travel coordination, and documentation across federation activities.

• Grant writing
• Event logistics
• Documentation
• Process improvement

Full-time · Espoo

Promoted to senior resolution in eight months. Decision authority on escalated claims.

• High-volume customer resolution: complex claims, escalated warranty and quality cases, payment processing.
• Transaction history review, liability assessment, financial and reputational impact decisions.

• Resolution
• Decision quality
• Training
• Process improvement

Full-time · Espoo

Foundation for senior promotion within eight months.

• Multi-channel customer service across phone, chat, and email.
• Order processing and issue resolution in a high-volume retail environment.

• Customer service
• Order processing
• Multi-channel

Various · Helsinki Metropolitan Area

Customer-facing operations from age 16: shifts, kitchens, registers, training.

• Hesburger — Shift Manager (08.2017 – 10.2018): customer service, shift management, staff training, food safety.
• Kaisan Cafe — Cafe Worker (10.2018 – 01.2019).

• Customer service
• Shift management
• Staff training
• Cash handling